A.G. Secure Property Management Inc.

Frequently Asked Questions

For Tenants

Everything you need to know as a current or prospective tenant.

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Before You Rent

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Payments & Rent

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Maintenance

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Leases & Notices

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Before You Rent

  • How do I apply for a rental unit?

    You can apply online using the Rental Application link available on our website. 

  • What is required to qualify?

    • You will be asked to tell us a bit about yourself
    • We will need to know all adults living at the property; they will each get their own application
    • Complete the application
    • Supply, photo ID, proof of financial resources, letters of reference
    • Please note, we do run a credit report

  • Do I have to pay money up front?

    We will never ask for money prior to confirming you are being offered the rental unit.

Payments & Rent

  • When is rent due?

    Your lease will specify a date due; usually, it is the first of the month. Anything after the due date is considered late rent.

  • What happens if I miss a rent payment?

    Communication is critical; we can not help solve an issue and work with you if we are not aware.  Usually, an “N4” will be issued and gives you time to get caught up.

  • How can I pay rent?

    • You can opt into our automatic withdrawal program
    • You can E-transfer payment to the assigned email address
    • You can pay by cheque at our offices

Maintenance

  • Who do I contact for maintenance issues?

    Click on the Tenant Maintenance Request at the top of the page to submit a request. 


    Please note, never send an emergency via this button, call your office and press extension 9.

  • What is considered an emergency repair?

    Examples include:

    • No heat during winter
    • Major water leaks or flooding
    • No electricity
    • Broken exterior door locks
    • Fire or carbon monoxide alarm issues
    • For emergencies, call our 24/7 line immediately.

  • Can I make changes to the unit?

    All changes (painting, fixtures, installations) must be approved in writing by AG Secure. Unauthorized alterations may violate your lease agreement. 

Leases & Notices

  • What happens at the end of my lease?

    You automatically become a month-to-month tenant.  If you wish to terminate your lease, you must submit an N9 form with a minimum of 60 days’ notice.

  • Can I sublet my unit?

    Subletting is not permitted without prior written approval. Contact our office to discuss any changes to your tenancy.